return policy

RETURN POLICY – Giriva (Ayusakha Herbal Pvt. Ltd.)

At Giriva, we always aim to ensure that you receive high-quality Ayurvedic products and a smooth shopping experience. This Return & Refund Policy explains how returns, replacements, cancellations, and refunds are handled.

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1. Return Eligibility

You may request a return within 7 days of delivery, provided that:

•The product is unused

•The seal is intact

•The product is in resale-worthy condition

•The product packaging is not damaged

Returns are accepted only when the item can be safely restocked and sold again.

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2. Conditions Where Returns Are Allowed

Returns are accepted if:

•The wrong product was delivered

•The product arrived damaged/leaking

•The product arrived expired

•Items are missing from a combo

You wish to return the product within the 7-day allowed period, with the seal unbroken

Customers must provide clear photos/videos at the time of return request.

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3. Return Denial Conditions (Strictly Non-Returnable)

We cannot accept returns or offer refunds if:

•The product is opened, used, or seal is broken

•The product is returned after 7 days of delivery

•The customer returns the product because of change of mind

• Product is damaged due to customer mishandling

•Delivery failed due to wrong/incorrect address

The parcel returns after failed delivery attempts

(However, we can resend it for a nominal courier charge)

USED OR DAMAGED PRODUCTS ARE STRICTLY NON-REFUNDABLE.

4. How to Request a Return

To initiate a return:

1. Contact us within the allowed time period

2. Provide order ID

3. Share clear photos/videos of the product

4. Wait for return approval before sending anything back

Support Contact:

📞 +91 9610402020

📧 Info@giriva.com

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5. Important Note

Giriva ensures proper quality checks before dispatch. Still, if any issue arises, we’ll help you with a quick and fair resolution.

Please ensure safe packing when returning the product — any damage during trans

it may result in rejection.