PAYMENT POLICY
At Giriva, we aim to provide you with a smooth, secure, and reliable payment experience. This Payment Policy explains how payments are processed when you shop with us and what you can expect during checkout.
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Accepted Payment Methods
We offer multiple payment options for your convenience:
•UPI (Google Pay, PhonePe, Paytm, etc.)
•Credit & Debit Cards (Visa, MasterCard, RuPay, etc.)
•Net Banking (All major banks)
•Wallet Payments
•Cash on Delivery (COD) – Available in selected locations only
All payments are processed through secure, encrypted gateways to ensure complete safety.
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Payment Confirmation
Once your payment is successfully completed:
You will receive an order confirmation email/SMS immediately.
If you do not receive confirmation, please contact our customer support within 2 hours.
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COD (Cash on Delivery) Orders
COD is available based on pincode serviceability.
For COD orders, please keep the exact amount ready at the time of delivery.
Orders may be cancelled if the delivery agent is unable to contact the customer.
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Failed or Pending Payments
In case your payment fails but the amount gets deducted from your bank/wallet:
The amount is usually refunded automatically within 3–7 working days by your bank or payment partner.
If you do not receive the refund within this duration, kindly contact us with transaction details.
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Pricing & Billing
All prices displayed on our website include applicable taxes, unless mentioned otherwise.
Shipping charges (if applicable) will be shown at checkout before final payment.
Giriva reserves the right to update prices at any time without prior notice.
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Secure Payment Processing
Your payment information is handled with total confidentiality.
All transactions are secured through trusted and certified payment gateways.
We do not store your card/UPI information on our servers.
Your data privacy and safety are our highest priority.
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Payment Issues & Support
If you face any problem during payment or checkout, feel free to reach us:
📞 Customer Support: +91-9610402020
📧 Email: info@giriva.com
(Available Monday–Saturday, 10 AM – 6 PM)
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Fraud Prevention
To ensure secure transactions:
Orders may undergo verification if payment appears suspicious.
We reserve the right to cancel or hold orders in case of suspected fraud or incorrect information.