CUSTOMER SERVICE – We’re Here to Help
At Giriva, your wellbeing and satisfaction are at the heart of everything we do. Whether you're curious about our Ayurvedic products, need help with an order, or simply have a question—our customer support team is always ready to assist you with care and clarity.
---
How We Support You
✔ Quick Responses
We aim to respond to all queries as soon as possible because your time matters. Whether it’s an order update or a product-related question, we’re always just a message away.
✔ Hassle-Free Assistance
From placing an order to returns, refunds, or product guidance—our support team ensures a smooth and transparent experience.
✔ Expert Guidance on Ayurveda
Not sure which product suits your need? Our team can help you with basic Ayurvedic guidance (non-medical) to choose the right Giriva product for your lifestyle.
---
Contact Us
📞 Phone / WhatsApp Support
Reach us on: +91-9610402020
(Monday to Saturday, 10 AM to 6 PM)
📧 Email Support
Write to us at: info@giriva.com
We usually reply within 24–48 hours.
🌐 Social Media Support
You can also message us on our official Giriva social media pages for quick help.
---
Order & Shipping Support
Have questions about your order, delivery time, or tracking details?
We’re here to make everything simple and clear. Once your order ships, we share a live tracking link so you can follow your parcel every step of the way.
---
Returns & Refund Assistance
If you ever face an issue with your order, our support team will guide you through the return and refund process as per our policy. We believe in fair, transparent resolutions—always.
---
Product Queries
Need help understanding ingredients, usage, or benefits?
Our team is trained to provide easy and reliable information so you feel confident and informed about what you’re purchasing.
---
Our Commitment to You
We’re not just about selling products—we’re here to build trust. Every customer conversation matters to us, and we treat every query with genuine care. Your experience with Giriva
should feel smooth, respectful, and premium just like our products.